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A complainant may reach the officer in charge of complaints through the following;
A detailed description on the complaint to be directed to the relevant officer encapsulating the following;
Amana Takaful shall be committed to acknowledge all complaints within 3 working days upon receipt. Once a complaint has been received; the officer shall undertake an initial review of the complaint and shall get in touch to further understand and assist complainant.
If the complainant is not satisfied with the initial resolution, who can the appeal be referred to?
What is the ‘Alternative Dispute Resolution’ mechanisms available if the complainant is not satisfied with the final resolution?